Digital health technologies offer significant opportunities to improve access, convenience, and continuity of care for people living with obesity and other chronic conditions. Digital health literacy, equity, and trust are critical determinants of whether individuals can confidently participate in and benefit from digital models of care.
This presentation will explore the interconnected roles of digital health literacy, equity, and trust, drawing on research and implementation work spanning telehealth, virtual care, culturally and linguistically diverse communities, disability, and chronic disease management. The presentation will examine how barriers such as limited digital skills, language differences, disability, technology access, poor experiences, and low confidence can contribute to digital exclusion, even when services are readily available.
The presentation will highlight emerging evidence demonstrating that exposure to digital healthcare, supported choice, effective communication, and positive care experiences can build trust, improve digital health literacy, and promote more equitable access to care. Particular attention will be given to the role of clinicians, health services, and community-based supports in helping people engage with digital healthcare in ways that are meaningful and sustainable.
Attendees will leave with practical strategies to ensure digital health initiatives do not inadvertently widen health disparities, but instead help reach people where they are, creating more inclusive, trusted, and person-centred approaches to obesity prevention, treatment, and long-term management.